The Alabama Department of Veterans Affairs runs the Russell County Veterans Service Office at 1000 Broad Street, Phenix City, with service officer Cynthia Carter; 334-298-7767.
Also called: veterans service officer, VSO, ADVA, claims help, service officer.
For: Veteran or service member, spouse, child, survivor.
The Russell County Veterans Service Office is at 1000 Broad Street, Phenix City 36867, mailing address P.O. Box 1633, Phenix City 36868. The service officer is Cynthia Carter; 334-298-7767 (fax 334-298-7297). Hours are Monday through Thursday 8:30 a.m. to 4:30 p.m. ET, Friday by appointment. The county complex the office sits in is provided and maintained by the Russell County Commission, which remodeled the VA annex in 2026 "to provide better access for veterans" (Commissioner Costello, April 8, 2026 meeting).
The office processes compensation and pension applications, appeals, survivors' death benefits, aid and attendance and housebound claims, claim-document certification, military records requests, discharge upgrades and special veteran license plates, at no charge.
The county's own observances around it: the 3rd Annual Ft. Mitchell Veterans Mental Health Walk met May 30, 2026, 8 a.m., at the Ft. Mitchell Senior Center, 540 AL-165, Fort Mitchell, and the Seale Veterans Day Parade & Ceremony is held at the Russell County Veterans Memorial in Seale (November 11, 2026, 10 a.m. ET). The Commission's November 11, 2026 meeting is cancelled because it falls on Veterans Day, and the county buildings close for the holiday.
Thresholds
Thresholds for Russell County Veterans Service Office
Gate
Rule
Veterans, dependents and survivors
Open to any veteran, dependent or survivor. No rating is needed.
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Disclaimer
VetTOC is not affiliated with the U.S. Department of Veterans Affairs or the Department of Defense. Information is for reference only and is not an eligibility determination. Verify with VA, the relevant state or territory, or an accredited VSO.